Customers trust us with their private and sensitive information. Living up to this trust by respecting and safeguarding our customers' privacy is vital to us. We take great care to maintain the confidentiality of this information and use it only in the ways needed to complete our work.
Customer privacy is a core consideration in everything we do
Only process personal data to the extent needed to perform your working duties
Keep all personal data strictly confidential and handle it in a secure way
Customer privacy is about how we collect, use and process customer personal data, and respect the rights of customers with regards to their data and privacy. The right to privacy is a human right.
Personal data includes all information about a person whose identity is clear or can be established by obtaining and combining additional information.
Trust is at the heart of our business, so we make privacy a core consideration in everything we do. We integrate privacy as a natural part of our services, processes and IT infrastructure as well as daily work and have a â€˜privacy by design' approach to new development work.
We aim to operate highly secure communication networks and prevent unauthorized access to our customers' personal data. We also work to reduce the risks to our customers' human rights posed by government surveillance of communications.
To manage the risks in an ever-changing world, we continuously and proactively assess how our actions and decisions impact customers' privacy.
Only process personal data to the extent needed to perform your work. Always:
Never take an action affecting customers' personal data or privacy before you're sure it complies with our privacy requirements.
Can I use customer personal data for any purpose?
No – never collect, view, use, share or disclose any customer's personal data if you're not absolutely sure that you're allowed to do so. If in doubt, talk to your manager or the local Privacy Officer, who is there to answer your questions related to privacy, collection or use of personal data.
My friend suspects that her ex-partner has a new relationship. She's asked me to look at his billing information to see if there's a phone number that he calls often and for a long time. What should I do?
Customer personal data may only be viewed and used to perform working duties in compliance with pre-defined working routines and applicable laws. You must not look at these details or share them with your friend.
My colleague has told me about a customer who is also a famous celebrity. He is having problems paying his phone bill due to a difficult financial situation. Of course, everyone is interested in his private life – should I ask for more detailed information?
No – you should tell your colleague not to discuss customers' personal matters with anyone. Customer personal data is confidential information and may only be used to perform work duties.